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IT Support

Reliable technical support for your business

Minimize downtime and maximize productivity with our professional IT support in Basel. Whether on-site, at our workshop, or via secure remote support – we resolve incidents quickly, with a structured approach and clear documentation. Our helpdesk supports your staff in German and English with common topics such as Microsoft 365, networks, printers, endpoints, and access issues to restore productivity as fast as possible. With clear prioritization, transparent ticketing, and optional monitoring, we prevent recurring issues and reduce support costs over time. The result: stable, secure IT that scales with your business.

Our Services

  • Response time under 2 hours for critical issues
  • On-site support, service at our location, or remote support
  • Proactive monitoring and maintenance
  • Ticket system with transparent tracking
  • Competent first and second level support
  • Knowledge transfer and documentation
  • User helpdesk in German and English
  • After-hours support when needed

Measurable Benefits

99.5% Uptime

Minimal downtime through rapid problem resolution and preventive maintenance.

Cost Control

Predictable costs instead of expensive emergency calls. Transparent billing.

Happy Employees

Your teams work productively without IT frustrations.

Details

Our specialized services in detail

On-Site Support

Our technicians are on-site within a short time – ideal for network problems, hardware failures, or when physical intervention is needed.

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Support at our

Bring hardware or complex devices directly to our workshop in Basel. We perform repairs, upgrades, and comprehensive tests under laboratory conditions.

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Support via Remote

Via our secure remote platform we log into your systems, resolve most incidents immediately, and save travel time.

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Ready to get started?

Book an appointment now and let us achieve your IT goals together.

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