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Service Desk

A helpdesk that delivers—fast, structured, measurable

Our service desk is the central point of contact for all IT requests—Microsoft 365, access issues, printers, endpoints, and network incidents. We work with clear prioritization, transparent ticket history, and clean documentation so issues don’t just get fixed but prevented long-term. Remote-first for speed—and on-site support in Basel and the surrounding area when needed.

Our Services

  • Ticketing with prioritization (incidents & requests)
  • Remote-first support with secure remote sessions
  • On-site visits for hardware/network topics
  • SLA options with defined response times
  • Knowledge base & eliminating recurring root causes
  • Onboarding/offboarding & standard processes
  • Transparent reporting and clear ownership

Why a great service desk saves money

Less Downtime

Fast triage, clear escalation paths, and clean tracking noticeably reduce interruptions.

Predictable IT Costs

With SLA and support models, you avoid expensive emergencies and gain budget certainty.

Happy Teams

Your people get help without frustration—so they can focus on their work.

Ready to get started?

Book an appointment now and let us achieve your IT goals together.

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