What is it about?
Floor walking is an innovative approach to IT support in which our experts go directly to your employees to answer questions and solve problems in real time. This service offers personal and immediate support aimed at not only resolving IT challenges, but also identifying and solving them preventively. Our team takes time on site to clarify and resolve any difficulties directly with the employees. In addition, new requests are recorded and processed so that your company can continue to work seamlessly. This service can be used on a one-off or regular basis, depending on your requirements. With Floor Walking, IT support becomes an integral part of your team without you having to worry about organizational matters.
Immediate help from a professional
Problems are solved directly at the workplace, without delays.
Preventive solutions
Potential IT challenges are identified and resolved before they become a problem.
Organization-free IT support
We take care of everything so you can concentrate on your core business.
“With our floor walking service, IT support becomes a seamless and uncomplicated experience.”
What makes it different?
Personal support
Our IT expert works directly with your employees to find individual solutions.
Immediate problem solving
IT issues and problems are solved on-the-spot, minimizing work interruptions.
Flexibility
One-off or regular assignments, depending on your needs and preferences.
Detailed documentation
Recording and evaluation of all IT issues for continuous improvement.
Feedback loop
Direct feedback from employees to further optimize IT support.
Proactive maintenance
Detection and prevention of potential IT problems before they become a problem.
Short training courses
Effective mini-trainings on current IT topics directly at the workplace.
Regular updates
Stay informed about the IT status in your company with our reports.
What we do
Benefit from IT support that fits seamlessly into your business while remaining completely unobtrusive. With our “organization-free IT support”, we guarantee that your IT issues are resolved efficiently and effectively so that you can concentrate on what really matters: Your business.
- Individual IT support on site
- Prompt resolution of IT problems
- Ongoing technical support
- Targeted employee training
- Recording and analyzing feedback
- Proactive system maintenance
- Detailed IT documentation and reporting
- Customizable support plans