What is it about?
With our service level agreements, we leave nothing to chance! We will put together a framework according to your needs that is guaranteed to provide you with a convincing service. This framework agreement for recurring services allows us to support you quickly and reliably when the shoe pinches. The contracts are individual and cover the service level, response time and speed of assistance. With us, you benefit not only from outstanding service quality, but also from various options for the scope of the service. These options can include servers, monitoring (e.g. of the system), telephony, NAS storage and others. This is how we ensure that you receive the best possible care.
Your advantages
Guaranteed support
With us, you have a service provider on board who can help you quickly and competently.
High reliability
Our products offer maximum reliability with few or even predictable failures.
Fast response time
The defined response time is often a maximum of two hours, which means you can be helped promptly.
Calculable costs
No nasty surprises, because with our SLA you know what costs you will incur.
Optimization of processes
Our SLAs optimize your processes so that you can concentrate even more effectively on your core business.
Simple communication
With us, you always have a direct contact person with whom you can communicate easily.
“Get to know reliability in a new way with our SLA.”
What makes it different?
Performance standards
Defines exact services and quality to ensure that your expectations are met at all times.
Availability guarantees
Guarantees that the service is available on schedule to support your business continuity.
Response times
Defines fast response times for support requests and problem solutions so that you never have to wait long.
Scalability
Allows you to adapt resources and services to the growth of your company without having to redesign the SLA.
Flexibility
Allows you to customize the SLA to keep pace with the changing needs of your business.
Technological topicality
Guarantees that the IT infrastructure remains up to date and that modern technologies are used.
Support level
Defines the scope of customer support, from basic help to expert support, to suit your requirements.
Safety standards
Ensures the protection of your data through defined security measures and data protection guidelines.
What we do
In the world of information technology, reliability is paramount. With our Service Level Agreement (SLA), we offer you exactly that: an IT environment you can rely on. We understand that every business is unique, which is why we make our SLA offerings as flexible and adaptable as your business itself. From immediate technical support to our on-call service and customized solutions that grow with your business, we’re here to make sure your IT systems are always running smoothly.
Our experienced technicians are ready to respond to any challenge, and we keep you informed about the performance and security of your IT infrastructure with regular reports. For you, this means fewer worries about technical problems and more time to concentrate on what really matters: Your business.