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Leftclick AG | Binningerstrasse 95 | CH-4123 Allschwil | T +41 61 483 14 14 | | www.leftclick.ch

© 2026 Leftclick AG. The trademark and the name Leftclick are registered trademarks of Leftclick AG. All rights reserved.

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IT Support

Reliable technical support for your business

Minimize downtime and maximize productivity with our professional IT support. Whether remote or on-site – we solve your technical problems quickly and efficiently so your team can focus on what matters. Our experienced support team is available to you at all times and offers customized solutions for your individual requirements. From quick problem resolution to preventive maintenance and strategic IT consulting, we support you at all levels. With transparent processes, clear SLAs, and state-of-the-art tools, we ensure that your IT infrastructure runs stably and you can fully focus on your core business.

Our Services

  • Phone and email support
  • Remote maintenance with secure remote connection
  • On-site service in emergencies
  • 24/7 emergency hotline with on-call service
  • Service in our workshop
  • Regular maintenance and updates
  • Documentation of all incidents
  • Monthly reports and analyses

Your Benefits

Flexible Solutions

Flexible and scalable support solutions that specifically address individual requirements and grow with your business.

Security & Performance

Highest security, maximum performance, and best availability – around the clock for stable IT operations.

Transparent Costs

Flexible contract structures and transparent cost structures for full control over your IT costs.

Details

Our specialized services in detail

On-Site Support

Our technicians are on-site within a short time – ideal for network problems, hardware failures, or when physical intervention is needed.

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Support at our

Bring hardware or complex devices directly to our workshop in Basel. We perform repairs, upgrades, and comprehensive tests under laboratory conditions.

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Support via Remote

Via our secure remote platform we log into your systems, resolve most incidents immediately, and save travel time.

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6 Steps

Our Process

How we work with you:

  1. 1

    Ticket Recording

    By email, phone, or self-service portal with automatic confirmation

  2. 2

    Prioritization

    Critical issues are handled immediately, normal requests follow FIFO

  3. 3

    Remote-First

    80% of issues we solve remotely – faster and cheaper

  1. 4

    On-Site if Needed

    For hardware issues or complex cases, we come to you

  2. 5

    Documentation

    Each ticket is documented, solutions flow into knowledge base

  3. 6

    Follow-up

    Follow-up to check if problem is sustainably solved and user is satisfied

Ready to get started?

Book an appointment now and let us achieve your IT goals together.

Book Appointment