Windows help
Windows Hello not working | Windows help
Face or fingerprint sign-in fails.
Face or fingerprint sign-in fails. This guide walks you through common fixes step by step. If it does not work or you prefer professional help, Leftclick AG in the Basel region is here for you.
Step by step
- 1
Set up again
Remove and set up Windows Hello again under Settings Accounts.
- 2
Driver
Update biometrics driver in Device Manager.
- 3
PIN
Set up PIN as fallback.
- 4
Lighting
For face recognition use even lighting.
When DIY is not enough
If these steps do not help, you are unsure, or several devices in your business are affected, Leftclick AG can take over troubleshooting. We work via remote support or on-site in the Basel region and find the root cause without guesswork.
FAQ
- Is the initial consultation free?
- We briefly clarify the issue by phone and honestly tell you whether a DIY fix is enough or professional help makes sense.
- Do you support business PCs too?
- Yes. We support SMEs in Basel-Stadt and Basel-Land with managed IT, support and security from a single team.